People feel proud to support you when they know you take care of your people. Hospitality without hostility means using customer service techniques in your management style. It means consent is a part of every engagement.
It means your team will make it their mission to achieve your vision.
My experience as a Black man with a 12-year background in customer service, management, and performing arts has allowed me to see this community at its best. As a manager, I gain the trust of owners and employees by bringing my full self and empowering others to do the same. Customers and workers will not tolerate intolerance or indifference.
Let's attract the sustained support of your community.
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